Our own website — reimagined.
We don't just talk about modern IT — we build it. For ourselves, too: a website-builder site became a custom-built one with live data from our ticketing system, real Google reviews, and our own AI assistant. A look behind the scenes.
From website builder to custom build
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A generic template becomes a clear, distinctive presence
The old Wix site relied on a dark builder template. The new one: a bright, editorial presence with a clear message — built in-house.
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Static numbers become real live data
Numbers we once updated by hand. Now live from the ticketing system — ticket count, resolutions, and response speed update on their own.
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A loose service list becomes two clear worlds
Once a list of services. Now clearly organized into “Run” (IT that just works) and “Build” (software that moves you forward) — every service on point.
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“About us” becomes real faces
Instead of a short mission statement, you now get to know the people behind Conto IT — with a photo, a role, and a dedicated point of contact.
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The old site (Wix builder)
- A generic, off-the-shelf builder template
- Static numbers, updated by hand
- No live data from our own systems whatsoever
- No chatbot, barely any interaction
- No customer reviews on display
- Builder bloat, mediocre load times
The new site (custom build)
- A bespoke design system, tuned to the brand
- Live key figures straight from the ticketing system
- Real Google reviews, updated automatically
- Conti — our own AI assistant with character
- Customer portal in chat: manage tickets & send files up to 25 GB
- Lightning-fast over the Cloudflare edge network
- Built in-house, run in-house — no rented builder
The technical details
No gimmicks — real integrations that need no manual upkeep and update on their own.
Live from the ticketing system
The site connects directly to our help desk (Freshservice). Ticket count, resolution rate, and response speed are calculated live — including business-hours logic (Mon–Thu 7:30–20:00, Fri until 17:00), filtering of stray outliers, and a gentle 5-minute cache. Everything updates on its own.
Contact lands straight in the ticketing system
Both the contact form and the AI assistant Conti create requests instantly as tickets in the help desk via a direct interface — no media break, nothing lost in an inbox; every request is immediately in the workflow and gets a response.
Customer portal & secure file handover
Existing customers manage their requests right in the chat — after a quick email confirmation: view their own tickets, read the thread, reply and open new ones. Plus hand over large files up to 25 GB quickly and securely — straight onto the right ticket if they like. No extra login, no email attachment limits.
Real Google reviews
Our 5-star reviews come in live via the official Google Places API — pulled fresh once a day, processed in a GDPR-friendly way, and only genuine 5-star voices. No screenshots, no manual work.
Lightning-fast & global
Served statically over the Cloudflare edge network: available worldwide in milliseconds, no builder bloat, outstanding load times — good for visitors and for Google.
Our own design system
No template. An editorial, bright layout, our own SVG icons, subtle motion — every detail handcrafted and consistently tuned to the brand.
Secure & GDPR-compliant
Server-side keys, no tracking cannons, contact data cleanly handled. The AI assistant stays tightly bound to its role: take down requests and — only after email confirmation — manage the customer's own tickets. Other people's tickets or internal notes are technically out of reach. Security by design.
Built in-house, run in-house
The same hands-on mentality with which we develop software for our customers — applied to our own site. What we show here, we build for you too.
Conti — our AI assistant
Conti is no run-of-the-mill chatbot. He answers questions about IT, goes deeply technical on request — and when things get concrete, he takes down a request for our team right away. With real character, plenty of animation, and a wink.
- 💬Answers IT questionsMicrosoft 365, security, backup, networking & more — down to the technical detail on request, combined with general IT knowledge.
- 📨Takes down requestsIn natural language, he gathers the necessary info and hands the request cleanly to the team — straight into the ticketing system.
- 🎫Customer portal in chatAfter a quick email confirmation, customers see their own tickets, track status, reply and open new ones — with no separate portal.
- 📦Large files, securelyHand over up to 25 GB right in the chat — straight onto the matching ticket if you like. No email attachment limits, transferred fast and encrypted.
- 😄Has real characterDry admin humor, 25 rotating greetings (“Another printer problem already?”), and genuine admin wisdom (“It's always DNS”).
- 😴Visibly aliveWhen nobody writes, he dozes off and dreams in zeros and ones — and wakes up grumpy: “A virtual coffee first.”
- 🎬Over 25 animationsYawning, winking, sipping coffee, booting up, spinning up the fan, rubbing his eyes — Conti is never just a static icon.
- 🔒Securely builtRuns server-side on Claude (the Haiku model), firmly confined to its role and hardened against jailbreak attempts. No price promises, no tricks.
Want something like this for your company?
Whether a website, a live-data integration, or your own AI assistant — we develop it and we run it. Let's talk.