Conti — our IT support as a product.
An AI assistant that answers questions, manages tickets and takes files up to 25 GB — wherever your employees happen to be. Conceived and built in-house, in daily use with us.
An assistant with character — here on the website, in the customer portal and as a desktop app. Say hi to him bottom right. 👋
One assistant, three homes
On the website
Integrated right into conto-it.de — no installation, on any device. From a phone in the field to a browser in the home office: Conti is always one click away.
In the customer portal
With a customer account there's no one-time code: view tickets, reply, submit new requests and start uploads — signed in for 30 days, all in the chat.
As a desktop app
For Windows & macOS: Conti lives next to the clock, opens with a click or shortcut and speaks up when something happens on a ticket.
The best part: all three access the same tickets, the same history and the same identity — where you open Conti doesn't matter.
One click next to the clock
Shown with sample data.
What's inside Conti
AI with character
Conti answers IT questions with real substance — and stays charming. It takes requests in a structured way and triggers real actions instead of just chatting.
Ticket self-service
Connected directly to the ticketing system: view your own tickets, reply (with AI drafting help) and open new ones — cleanly scoped to your own cases.
Uploads up to 25 GB
Large files go straight into encrypted cloud storage — parallelized for maximum speed, with progress, cancel and resume.
Customer portal login
Registration for real customers only, password login with a 30-day session — or a one-time code as fallback. Secured with encrypted sessions.
Speaks up on its own
The desktop app notifies you as soon as something happens on a ticket — discreetly in the system tray, no need to keep checking.
One core, current everywhere
Website, portal and app share the same logic and the same APIs — new features land everywhere at once, and the app updates itself.
We build exactly this for you, too
- AI assistants with real actions — not just chat, but tickets, uploads, appointments, orders: connected to your systems.
- One codebase, three channels — web, portal and a native desktop app for Windows & Mac from a single mold.
- Systems integration — ticketing, cloud storage, email, login: wired up cleanly, GDPR-aware, with rate limits and bot protection.
- Proven in real operation — Conti doesn't run in a lab, it runs daily with us and our customers.
Want an assistant like this for your business?
Whether it's a customer chatbot with real actions, a self-service portal or a desktop app — tell us what should take work off your customers' or your team's plate.