Conti — the AI support assistant for IT service providers.
Conti answers customer questions, manages tickets, tracks time and learns from every solved case — on the website, in the customer portal and as a desktop app for Windows & Mac. In daily use with us. And now for your IT business too: we integrate Conti into your processes — with a direct interface to your ticketing system.
An assistant with character — here on the website, in the customer portal and as a desktop app. Say hi to him bottom right. 👋
One assistant, three homes
On the website
Integrated right into conto-it.de — no installation, on any device. From a phone in the field to a browser in the home office: Conti is always one click away.
In the customer portal
With a customer account there's no one-time code: view tickets, reply, submit new requests and start uploads — signed in for 30 days, all in the chat.
As a desktop app
For Windows & macOS: Conti lives next to the clock, opens with a click or shortcut and speaks up when something happens on a ticket.
The best part: all three access the same tickets, the same history and the same identity — where you open Conti doesn't matter.
What Conti takes off your customers’ plate
Personal by default
Signed-in users are greeted by name, with their preferred form of address — nobody ever types their name or email again.
Tickets entirely in chat
Status with a timeline, full history, direct replies, new requests with file attachments — no portal hunting, no hold music.
“Help me reply”
The customer roughly says what it’s about — Conti drafts the clean ticket reply. A human always presses send.
“Solved without IT”
When Conti solves a problem right in the chat, it’s counted instead of becoming a ticket — measurable relief for your team.
Onboarding requests
New starter at a customer? Conti collects the required details conversationally and files the onboarding request straight into the ticketing system — for authorized people only.
Speaks up on its own
The desktop app lives next to the clock and quietly notifies when something happens on a ticket — popup and sound, both configurable.
Real app, shown with sample data.
20–30 % of recurring IT requests can typically be solved via self-service — no ticket, no waiting. What that feels like as a customer: Why us →
For your technicians: the ticket hub
Same app, full permissions: your team works every ticket in two columns next to the chat — with live counters, AI assistance and time tracking that books straight into the ticketing system.
Every ticket at a glance
Filters with live counters, search, unread markers, pinned tickets — plus keyboard shortcuts for those in a hurry.
One click, instantly applied
Status, priority and assignment as direct buttons on the ticket. “Send & resolve” handles the reply and the closing in one go.
AI draft & polish
Conti drafts the reply from the ticket history — or polishes what you typed. Plus text snippets and a personal reply template per technician.
Time tracking per ticket
Multiple timers in parallel, pausable, always visible — stopping books a billable time entry straight into the ticketing system.
Work hours under control
Start and pause with a click or a system-wide hotkey; week, month and year with target, actual and overtime balance — vacation days included.
Profile in the cloud
Templates, snippets, pins, timers and work hours sync encrypted — new machine, everything back instantly.
Conti learns from every solved ticket
- Ticket knowledge base — every solved case is automatically summarized into problem, cause and solution. Your team asks in plain language and gets answers with clickable ticket sources.
- Automatic solution suggestions — on new tickets, Conti checks similar solved cases and attaches a suggestion as an internal note before anyone has to search.
- Understands screenshots & documents — if a screenshot, error log or PDF/Word/Excel file is attached to the ticket, Conti reads it: error messages and codes flow straight into the solution suggestion.
- Company knowledge per customer — verified customers get answers from their own company’s solved cases (“Which VPN do we use?”) — strictly separated, without internals or billing details.
- Privacy built in — IP addresses, email addresses, phone numbers and passwords are removed automatically before any processing.
What's inside Conti
AI with character
Conti answers IT questions with real substance — and stays charming. It takes requests in a structured way and triggers real actions instead of just chatting.
Ticket self-service
Connected directly to the ticketing system: view your own tickets, reply (with AI drafting help) and open new ones — cleanly scoped to your own cases.
Uploads up to 25 GB
Large files go straight into encrypted cloud storage — parallelized for maximum speed, with progress, cancel and resume.
Customer portal login
Registration for real customers only, password login with a 30-day session — or a one-time code as fallback. Secured with encrypted sessions.
Signed & always current
Windows-signed and Apple-notarized — no security warnings at install time. The app downloads updates in the background and installs them on click.
One core, current everywhere
Website, portal and app share the same logic and the same APIs — new features land everywhere at once, and the app updates itself.
Conti for your IT business
Conti matured in our own daily operations — now we’re bringing it to other IT service providers. Not as an anonymous off-the-shelf tool, but fully integrated:
- Direct interface to your ticketing system — tickets, replies, time entries and onboarding requests land in your system, not in a silo. Freshservice today; we’ll connect further systems.
- Your brand, your tone — name, personality, greetings and reply templates are yours. Your customers experience your assistant.
- Your processes — time tracking with billable entries, onboarding flows, permissions per customer and person: Conti fits into your workflows, not the other way around.
- Operated end to end — EU edge infrastructure, signed apps for Windows & Mac with auto-update, GDPR-aware with automatic data scrubbing.
Not an off-the-shelf tool
Conti at your IT company?
We’ll show you Conti live in production, talk through connecting your ticketing system and start with a pilot at your company. Not an IT provider? We build assistants exactly like this, tailored to your business.